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Products and Technologies

Activities to Improve Customers’ Satisfaction

Activities to Improve Customers’ Satisfaction

Enhancing Customer Communications via Customer Satisfaction Surveys

With the aim of accurately satisfying requests from customers and utilizing their feedback in quality assurance activities, annual customer satisfaction surveys are undertaken by the Electronics & Innovative Products Division and the Household Packaging Materials Department of the Living & Environment Products Division. Through these surveys, we analyze customer reviews and opinions from the aspects of product reliability, our response capabilities and partnerships with customers, thereby pushing ahead with systematic improvements.
Also, data deriving from the analysis of customer complaints and requests, quality audits performed by customers, score cards and other sources is systematically managed and shared among relevant departments to enhance the effectiveness of their quality management activities. This helps us take a comprehensive and constant approach to quality-related customer communications as we strive to improve customer satisfaction.

デンカ株式会社, デンカ株式会社 IR室
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Dialogue with an External Specialist
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Dialogue with an External Specialist

(September 17, 2020 at Denka’s Head Office) Taking advantage ...

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Our Contribution to United Nations SDGs
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Our Contribution to United Nations SDGs

We believe the Denka Mission, “Taking on the challenge of expandi...

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List of Products to Contribute to SDGs
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List of Products to Contribute to SDGs

SDGs (17 goals) Depar...

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Growth Strategy of Specialty Business
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Our Healthcare-Related Operations

Our Healthcare-Related Operations In April 2020, our Life Innovation D...

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Growth Strategy of Specialty Business
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Growth Strategy of Specialty Business: Automotive Field Feature

Latest Trends in the Automotive Market Today, the automotive i...

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Examples of Our R&D Accomplishments
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Examples of Our R&D Accomplishments

① New Elastomer “Evolmer®” / Organic Materials Research Department / Key ...

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Policy and Philosophy on Quality
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The Denka Group’s Quality Policy

To achieve the goals of the Denka Value-Up management plan, all employees...

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Policy and Philosophy on Quality
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Assessing Risk Issues and Responding Systematically

Quality Risk Assessments for All Products and Quality Assurance Activi...

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Quality Management
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Product Safety Management

Regarding product safety, we evaluate product risks in consideration of v...

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Quality Management
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ISO 9001 Quality Management System Standard Certification and IATF 16949 Automotive Quality Management System Standard Certification

Establishing Quality Assurance Departments at Each Business Division W...

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Quality Management
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Developing IT-Based Quality Management System Infrastructure

To enhance customer satisfaction, we are developing IT-based infrastructu...

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Quality Management
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Our Approach to Chemical Substance Management

Based on in-house guidelines for the management of chemical substances us...

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Quality Management
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Quality Management Education

Quality management education at Denka starts with basic quality m...

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Activities to Improve Customers’ Satisfaction
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Activities to Improve Customers’ Satisfaction

Enhancing Customer Communications via Customer Satisfaction Surveys Wi...

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Response and Approach to Conflict Minerals
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Response and Approach to Conflict Minerals

Minerals from conflict areas such as the African continent can be a sourc...

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Strengthening of partnership with the supply chain
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Establishment of a Sustainable Supply Chain

We would like to fulfill our social responsibilities together with the su...

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Promotion of BCP Measures Through Raw Material Risk Evaluation
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Promotion of BCP Measures Through Raw Material Risk Evaluation

At Denka, we regularly conduct objective risk evaluation of raw material ...